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Governance
Cancer Care West is a registered Charity (Charity Registration number CHY11260) and is a company limited by guarantee without a share capital.
The Charity is governed by a Board of Directors, chaired by Mr Padraic Clarke. The composition of the board is representative of the Medical sector by eminent cancer specialists and of the wider community. The Board of Directors serve in a voluntary capacity and do not receive any remuneration or expenses. Policy decided by the board is implemented by the Cancer Care West Management team.
OUR TRANSPARENCY
We are extremely proud of the work that Cancer Care West has done to help cancer patients and their families from all over the West and Northwest of Ireland. We could not do what we do without the support of you – the people who give with remarkable generosity. That’s why we take our governance and transparency very seriously.
Below we outline the steps we take to make sure we are compliant in every aspect of our work and operate to the highest standards of corporate governance and best practices across our organisation.
Guidelines for Charitable Organisations on Fundraising from the Public
Cancer Care West is fully committed to the Guidelines for Charitable Organisations on Fundraising from the Public issued by the Charity Regulator in September 2017.
These guidelines are intended to assist trustees of a charity to run the charity effectively, avoid difficulties around fundraising and comply with their legal requirements.
The guidelines were developed by the Regulator to:
- Improve fundraising practice
- Promote high levels of accountability & transparency by organisations fundraising from the public
- Provide clarity and assurances to donors and prospective donors about the organisations they support.
- Cancer Care West has adopted the Guidelines and believe we meet the guidelines set out.
For more information, please see:
Guidelines for Charitable Organisations on Fundraising from the Public
Donor Charter
Cancer Care West is committed to always treating its donors and supporters with the highest level of care and respect. Our Donor Charter has been produced to assure donors and potential donors of our commitment to honesty, openness, transparency and our commitment to the Guidelines for Charitable Organisations on Fundraising from the Public.
Cancer Care West’s Donor Charter for Fundraising
Complaints Procedure
We are committed to the highest standard of donor care. We treat all complaints with the utmost seriousness and endeavour to respond politely and promptly. We are committed to learn from any feedback we receive from the public and our supporters.
Read more details here
In addition, we are compliant with relevant obligations under the Companies Act 2014 and the Charities Act 2009.
We produce an annual report each year and the charity undergoes an independent audit and files annual accounts with the Companies Registration office.
Cancer Care West’s Public Compliance Statement
Cancer Care West’s Privacy Statement
Our Board of Directors
Our Board of Directors sets and reviews our direction and makes sure we are delivering our objectives. They develop a high ethical standard for Cancer Care West and offer advice and guidance to help us support as many people as possible. Our Directors serve in a voluntary capacity and do not receive any remuneration or expenses.
Our Subcommittees
Fundraising Standards
Cancer Care West is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising.
The statement was developed by the ICTR group and exists to provide charities in Ireland with a Fundraising Code of Practice.
The purpose of the statement is to:
- Improve fundraising practice;
- Promote high levels of accountability and transparency by organisations fundraising from the public;
- Provide clarity and assurances to donors and prospective donors about the organisations they support.
- Cancer Care West has adopted the Statement of Guiding Principles for Fundraising and believes we meet the standards the Code of Practice sets out.
For more information, please see:
Statement of Guiding Principles for Fundraising
Donor Charter
Cancer Care West is committed to treating its donors and supporters with the highest level of care and respect at all times. Our donor charter has been produced to assure donors and potential donors of our commitment to honesty, openness, transparency and also our commitment to the Statement of Guiding Principles of Fundraising.
Complaints Procedure
We are committed to the highest standard of donor care. We treat all complaints with the utmost seriousness and endeavour to respond politely and promptly. We are committed to learn from any feedback we receive from the general public and our supporters.
If you have feedback or a complaint
If you have a complaint about any aspect of our work, you can contact Cancer Care West in writing or by telephone. In the first instance, your complaint will be dealt with by a staff member who will aim to resolve the issue themselves or forward it to the most appropriate person to respond. Please give us as much information as possible and let us know in what format you would prefer us to respond to you, providing relevant contact details.
Write to:
Richard Flaherty
Chief Executive Officer
Cancer Care West
Inis Aoibhinn
University Hospital Galway
Galway
Phone: 091-545000
Email: [email protected]
Our office is open Monday to Friday from 9.00 am to 5.00 pm
What happens next?
If you provide feedback or submit a complaint in person or over the phone, we will try to resolve the issue there and then. If you submit a complaint by email or in writing we will always acknowledge your complaint within 5 working days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the Chairman of Cancer Care West. The Chairman will ensure your appeal is considered at the highest level and will respond to you within two weeks of this consideration. If you are not satisfied with this the complaint will be referred to our Board.
All matters of illegality should be addressed immediately to An Garda Siochána.
Annual Report & Accounts
Read more about our work and how we are supporting people in our community and in hospital. You can read about how we raise our funds and what we spend on our services.